What if I suspect my package lost or missing? We apologize that you have not received your order. To report a missing package, please contact our customer service department using this link. We look forward to resolving this issue for you as soon as possible. Updated on September 10, 2018 Was this article helpful? Yes No Related Articles COVID-19 Shipping update Refused and Undeliverable Packages What if my package has not arrived? Can an order be shipped to multiple addresses? Can an order be shipped to a P.O. Box or A.P.O./F.P.O. address? How do you calculate International taxes, customs fees, or duties?