What cannot be returned/refunded? Wearable items that have been washed, damaged or worn. Updated on September 10, 2018 Was this article helpful? Yes No Related Articles Someone sent me a gift and I want to return it, how would I do that? What if I have more questions? What if I refuse a package because I want to return the entire order? What happens if my return is lost in the mail? Are there any requirements for return shipments? Will you pay for the return postage?