• The item I wanted is no longer on the website.

    As items, colors, or sizes sell out, the item will be removed from the store. Restocking an item depends on many factors. Because of this, we cannot let you know when items will be available again. We suggest you purchase the item when it is in stock before they are…

  • Can I modify or cancel my order after it has been placed?

    We recommend thoroughly reviewing all information before submitting your order. Our system is designed to process and ship orders immediately. Once an order has been submitted, there is no guarantee that the order will be able to be changed or cancelled. If you would like to cancel an order, please…

  • How do I track my order?

    You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.

  • How do I check my Order Status?

    Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 2-3 business days for processing and may be subject to payment verification. You will be sent an order confirmation email once your order has been received. A…

  • Do you charge state sales tax?

    Yes, we are required to collect California state sales tax for all orders shipped to California. Currently, there is no sales tax collected on orders shipped to any other of the states, but please note that this may change at any time, as each state is now allowed to charge…

  • How long does it take for my order to be processed?

    Most orders are processed and shipped within 2-3 business days from the time of purchase. Orders ship Monday-Friday, excluding holidays. Processing time may vary due to merchandise availability and/or payment discrepancies. Occasionally, our system will trigger a security response and therefore can not process your order immediately. In that case,…

  • How will I know if my order is confirmed?

    Once you submit your order, you will receive two separate emails. The first email is generally received immediately, and it confirms the details of your order. The second email notifies you that your order has been shipped and will contain the tracking details for your order. Please check your spam…

  • How do I place an order?

    You can place an order online ONLY through the shopalishamarie.com website. Please note that we are NOT taking any orders over the phone due to the large volume of orders.

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