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Why has my payment not been processed yet?

More than likely your payment was flagged for further review. This can be because of a simple typo in the payment information or address, or because our fraud detection software found inconsistencies or issues. After review, your order will be processed as long as the issues are found to be non-consequential. If the payment method needs to be revised or changed, one of our customer service representatives will reach out to the email address listed in the account to correct the issues.

If you are placing an order from certain international countries, please know that some banks in these countries do not participate in credit card AVS verification. These orders will be held and reviewed by our team and may be cancelled if we cannot verify the legitimacy of the information. We recommend contacting your bank to see if there may be a problem. Alternately, you can try using PayPal to purchase your order or calling our customer service line for further assistance.

Updated on September 10, 2018

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