• How will I get my refund?

    All refunds will be credited to the original purchaser’s payment method if available. If the original payment source is unavailable, we will issue an electronic gift certificate and transmit it to the email address provided when the order was placed. If a refund check is required, the refund check will…

  • Where do I send items I want to return or exchange?

    Please send all returns to: ATTN: Shop Alisha Marie Return Dept. 2701 S. Harbor Blvd Unit A Santa Ana, CA 92704 PLEASE NOTE: Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please…

  • How long do I have to return or exchange my order?

    ‘Shop Alisha Marie’ accepts returned merchandise within 30 days of delivery as long as it hasn’t been washed, damaged or worn. International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times. The date postmarked on the return package will mark when your package was…

  • Refused and Undeliverable Packages

    All refused shipments & undeliverable packages will be charged 15% restocking fee. Shipping fee is non-refundable. We are not responsible for costs associated with errors due to an inaccurate shipping address provided in the order.

  • What if I suspect my package lost or missing?

    We apologize that you have not received your order. To report a missing package, please contact our customer service department using this link. We look forward to resolving this issue for you as soon as possible.

  • What if my package has not arrived?

    Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. Please refer to the status of your package via the tracking number emailed to you after you place your order. You will be…

  • Can an order be shipped to a P.O. Box or A.P.O./F.P.O. address?

    Yes, orders can be shipped to P.O. boxes, and also to A.P.O., or F.P.O. addresses. These orders are automatically shipped via USPS or affiliates. Delivery days can vary based on location. *APO/FPO orders may take 4-6 weeks for delivery. Unfortunately tracking numbers are not sent out on APO/FPO shipments.

  • How do you calculate International taxes, customs fees, or duties?

    If your order is shipping outside of the U.S., you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. Please be aware that all international orders may be subject to duties, import taxes, brokerage or customs fees upon delivery depending on your…